18% of the world’s population has one or more disabilities. Yet, the perspective of the disabled user rarely makes it into formal user research. In this talk, Sheri Byrne-Haber discusses why accessibility is important, how user research with participants with disabilities is different from user research without disabilities, and how to run a robust UXR program adequately representing the needs of current and future users with disabilities. She will then provide templates for screeners and scripts that can be customized for individualized UXR sessions.
